Analyst, Client Support L1 – São Paulo

Líder e Gestão

*NÃO ENVIE CURRÍCULO SEM TER O PERFIL SOLICITADO! SEU CURRÍCULO SERÁ DESCARTADO NESTE CASO.

Título: Analyst, Client Support L1

Cidade/Estado: São Paulo / São Paulo

Descrição:

Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

The professional we are looking for will be part of our professional services team and act as a Support Analyst. The Support Analyst will be allocated in São Paulo office, working afternoon shift from 1:00 PM BRT to 10 PM BRT. and responding directly to the Support Manager. Responsible for the monitoring and operations of the NRM solution for customers in the Americas region.

Role & Responsibilities:

This function includes: Launching and monitoring ad-hoc batch process through Unix command line and/or graphic UI. Opening and follow-up of tickets to the NRM support team, and to the client, Test the solutions delivered support team, Support the IT staff (SysAdmin / DBA), develop/homologate scripts for data corrections, Documentation, Training of team members, Sharing of information and results, etc.

Experience & Requirements:

  • – Technical / Functional Competencies:
  • – Experience in the UNIX environment;
  • – Knowledge of Databases and Relationship between tables;
  • – Experience of SQL language;
  • – Fluent English & Portuguese (written and conversation).
  • . Investigative spirit and effective communication;
  • . Dynamism, proactivity and work under pressure;
  • . Ability to learn through reading documents and manuals;
  • . Perception and analysis to guide and solve problems;
  • . Ability to conduct more than one activity simultaneously;
  • . Self-taught and self-managed;
  • Desirable: Telecom Billing experience;
  • Education :

  • Bachelor’s Degree in Computer Science or Related technical discipline and minimum 2 years of relevant experience
  • #LI-ML1

     

    NÃO ENVIE SEU CURRÍCULO ANTES DE LER AS INFORMAÇÕES ABAIXO

    1) Informamos que os conteúdos das vagas são de responsabilidade dos anunciantes, e não temos maiores informações que não estas já informadas.

    =-=-=-=-=-

    2) Somos apenas um canal para veicular o mesmo.

    =-=-=-=-=-

    3) Não fazemos qualquer tipo de cobrança e não aceite qualquer tipo de cobrança das empresas.

    =-=-=-=-=-

    4) NÃO FORNEÇA DADOS SEUS ALÉM DO QUE CONSTA NO CURRICULO, e se houver qualquer suspeita de crime ou engodo por parte do empregador, NÃO COMPAREÇA NA ENTREVISTA E NEM FORNEÇA DADOS SEUS ALÉM DO QUE CONSTA NO CURRICULO até que você tenha informações que deixem você em segurança. Favor nos comunicar para removermos a vaga do portal e podermos tomar todas as medidas

    =-=-=-=-=-

    Para se candidatar a esta vaga visite neuvoo.com.br.

    Posts relacionados

    Transferência de informações de um domínio para outro – null

    Equipe Líder & Gestão

    [Job-2315] Developer Senior – null

    Equipe Líder & Gestão

    ANALISTA DE QUALIDADE DA RECEITA – Belo Horizonte

    Equipe Líder & Gestão