Associate L2 – MCC & AWS MS – Sao Paulo

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Título: Associate L2 – MCC & AWS MS

Cidade/Estado: Sao Paulo / São Paulo

Descrição:

Associate L2 – MCC & AWS MS

Location : Name Linked SoftwareONE, Sao Paulo, Brazil Posted Date 3 hours ago(10/18/2021 10:52 AM) ID 2021-12215

Job Function

Technical Delivery Center- Services

Why SoftwareONE?

SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrate critical workloads on public clouds, while simultaneously managing and optimizing the related software and cloud assets and licensing.

SoftwareONE’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 7,700 employees and sales and service delivery capabilities in 90 countries,

SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareONE’s shares (SWON) are listed on SIX Swiss Exchange. For more information, please visit https://www.softwareone.com/e.

SoftwareONE Holding AG, Riedenmatt 4, CH-6370 Stans

The role

As a SoftwareONE Associate Consultant – AWS you will provide 24×7 technical support for issues raised by our
customers or monitoring systems across a broad scope of Amazon Web Service resources.
You will be working on customers AWS environments, providing a key level of support to ensure their business
remains stable.
Incident or requests will be escalated to you by your Level 1 peers. Using your experience and sound technical
knowledge of AWS you will provide solutions to incidents and complete requests. You might use the AWS portal
or drive efficiencies into our services by developing scripts to resolve tickets more quickly. You will escalate to
SoftwareONE Level 3 or direct to Amazon Web Services as required.
No two days will be the same as you document or script your solutions such that Level 1’s can take on more
Incidents and Requests. Your role is pivotal to the success and speed of our AWS support service.
You will be part of a dynamic team of skilled AWS colleagues, expected to keep your skills and qualifications up to
date through SoftwareONE’s generous training allowance.
Your spoken English language skills will be essential in keeping customers informed of progress and dealing with
any concerns.

What we need to see from you

Associate Consultant experience working on AWS services, including but not limited to:
o EC2
o VPC
o Storage
o Lambda
• Strong Knowledge on basics of networking including but not limited to
o DNS
o DHCP
o SUBNETS
• Ability to create basic scripts in at least one to drive efficiency
o Python
o BASH
o Powershell
o Github or other Repository services
• Minimum 1 year experience working in Operating Systems
o Windows
o Linux (desirable)

Junior Associate experience working on ticket based systems
o ServiceNow (Desirable)
Desirable Qualifications
• ITIL Foundation Level certified
• AWS Cloud Practitioner + One Associate level qualification

#LI-TB1

What you should really know about us.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.

What we expect from our employees

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”

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Are you ready for your next career move? Are you looking for a new employer with exceptional colleagues, unique corporate culture and flexible working model? Do you enjoy complex technology projects with focus on Microsoft 365, Azure, SAP or Application Services? But also topics like Digital Supply Chain FinOps and Strategic Consulting are interesting for you? Then I might have the right job for you. My name is Simon Bickert. I am responsible for the project management in the Services department of the SoftwareONE DACH region, and I am looking for project managers with experience in the implementation of IT projects, training according to PRINCE2 or comparable certifications. Do you see your strengths in communication and structured working methods? Do you ideally offer additional qualifications according to agile methods like Scrum? Or DevOps and ITIL? Then apply to us, come to SoftwareONE and compose your next career chapter together with us. I look forward to receiving your application. Thank you very much!

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