Líder e Gestão
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Título: Customer Onboarding- Project Manager, BRL
Cidade/Estado: São Paulo / São Paulo
If you’re a customer of some of the largest digital global banks, then you’ve probably interacted with our platform and didn’t even know it! We are Mambu – SaaS FinTech Unicorn on a mission to revolutionize financial services globally. Your reward if you will join us? A mark on a product used by millions of people!Meet your team The Customer Onboarding and Delivery team is responsible for helping our clients get the best out of our platform: from mapping their requirements, to providing training and advising on best practices throughout their complete project lifecycleYour role at MambuYou’ll plan, organize, and facilitate the completion of a Customer Onboarding Project while ensuring these engagements are completed on-time, within scope and contractual obligations You’ll work in close collaboration with Mambu Consultants, CSMs, Product Management and Customer/Partner Project Manager(s) in order to optimize the Customer Onboarding experience and increase customer trust in Mambu’s products, solutions and servicesYou’ll identify potential areas of optimization in the Customer Onboarding process, drive their implementation, and set a forum with customers for sharing knowledge, challenges, and innovative ideasWhat you’re bringing to the tableIdeally 5+ years of relevant work experience in a similar role, preferably on complex technical delivery projects in the banking or FinTech industryYou’re familiar with SaaS implementations and technical transformation projectsYou have strong team leadership skills, and you are able to manage internal and external resourcesExcellent written and verbal communication skills (English and Portuguese)You’re more than your job descriptionYou can work in a team but also independently, handling conflict resolution and time management while focusing on problem solvingYou have strong project and time management skillsYou’re an excellent communicator You have the ability to work across geographic and cultural boundariesYou’re not satisfied with what’s already available and have the ambition to revise and improve things in the name of progressEmbrace your future at MambuWe are a diverse group of Mambuvians, and we are growing fast across 30 countries and 6 continents (not enough banks on Antarctica!). Our eyes are on the future, and we believe we can achieve our mission together by working agile, harnessing the latest technology and having a positive impact for future generations by improving the environment we are in. Mambuvians own their career growth, but we like to celebrate our successes together. We’ve got your back on your health, body and mind. Whether it’s our flexible hours or locations, or our 4-day work week over a 3 month period. You work 4 days a week, but get paid for 5.As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, and your employment is conditional upon approval of these results.
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