E-Business Sr. Advisor, AI/ML – null

Líder e Gestão

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Título: E-Business Sr. Advisor, AI/ML

Cidade/Estado: null / null

Descrição:

E-Business Senior Advisor Dell Digital Analytics and Data Science organization is hiring a senior data analyst to be part of the Digital Services Analytics team, which is focused on delivering targeted insights, analytical solutions, and AI-powered capabilities to drive the optimization and engineering development roadmaps of Dell Technology Services applications. The team also supports ongoing run-the-business usage of the applications. The Dell Digital Analytics and Data Science organization is responsible for insights and recommendations to optimize the user experiences of IT applications. This includes analyses focused on application speed, stability, adoption, and user behaviors. Such work includes data ingestion, data munging, statistical analysis, data modelling, model evaluation, and model deployment. Effective outputs require simple user friendly synthesis of information, including actionable insights, analytical solutions, and AI-powered products. The team needs individuals with extensive analytic knowledge to deliver high value, actionable insights and recommendations. We are looking for a candidate who has a solid background in analytics, demonstrates proven abilities to be innovative and creative, and is an effective collaborator and communicator enabling influence. The candidate will have excellent analytics capabilities and expertise in analytical problem-solving techniques. He/she should be comfortable with analytical tools. The person will be responsible for operating within a dynamic, fast-paced, scalable & agile IT development environment, which faces both internal and external customers. Join us as a E-Business Senior Advisor on our Dell Digital Analytics team in Brazil to do the best work of your career and make a profound social impact. What you’ll achieve As a Senior Advisor, you will be responsible for delivering analytical insights to provide actionable recommendations to influence Online Support (ie. “dell.com/support” and “Dell Community”) product development and to optimize user experience by considering the speed, stability, and user behaviors of the website. You will work with data engineers, data scientists, architects, application product owners, software developers, UX designers, and business partners to build AI/ML solutions to improve Online Support’s CSAT (Customer Satisfaction), TTI (Time to Interact), and case deflection rate. You will: • Lead cross-functional engagements to define problem statements, establish KPIs, collect/process data, build analytical models, evaluate models, develop self-service analytics solutions, and make/present actionable recommendations to leaders • Build AI/ML prototypes for Online Support and work with AI Product team to deploy AI/ML products • Develop, manage, and deliver on analytics roadmap for Online Support, while always identifying new opportunities and prioritization recommendations • Design strategic data science projects and break complex problems into smaller actionable tasks • Establish relationship with key stakeholders and leverages teamwork or cross-functional collaboration to influence the optimization of Online Support and to accelerate issue fixes Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements • Bachelor degree with 8+ years of relevant experience or master degree with 6+ years of relevant experience in data analytics, business analytics, or data science • Strong analytics capabilities: must have excellent analytical problem-solving techniques and frameworks with the ability to deal with large volumes of data and data cleaning • Knowledge of AI/ML algorithms and concepts, statistics, and research methods • Experience with SQL/Hadoop Hive, Python/R, data visualization tools (Power BI, Tableau, or D3.js), Microsoft Excel and PowerPoint • Excellent written and verbal communication skills, including the ability to convey analytic insights effectively to both IT and business leaders • Demonstrated knowledge of project management, leadership/teamwork, and stakeholder/customer management skills Desirable Requirements • Data Science, Data Analytics, Computer Science, or Engineering Degree from top schools is preferred • Experience with web analytics tools, such as Adobe SiteCatalyst/Data Workbench or Google Analytics is preferred Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Application closing date: 15 July 2021 Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

 

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