Local Account Management – null

Líder e Gestão

*NÃO ENVIE CURRÍCULO SEM TER O PERFIL SOLICITADO! SEU CURRÍCULO SERÁ DESCARTADO NESTE CASO.

Título: Local Account Management

Cidade/Estado: null / São Paulo

Descrição:

Job Description

Scope of position: 

To create a unique Expeditors customer experience through total ownership of an accountability to:

  • Understand global customer´s profile, needs and expectations.
  • Retain existing business and continuous pursuit of global business development.
  • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

 

Reporting Structure

Customer Retention and Development Manager

 

Job Expectations and Key Responsibilities

–          Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.

–          Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.

–          Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.

–          Promote Expeditors marketing activities and customer events.

–          Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and  negative trends.

–          Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.

–          Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.

–          Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)

–          Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.

–          Initiate value added solutions based on Expeditors service offerings and technology.

–          Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.

 

Qualifications

Qualifications

·       University or equivalent business qualifications;

·       Proven  work experience in Account Management (min 3 years mandatory);

·       Own car, it will be necessary to make visits to customers;

·       Knowledge of international logistics products and services;

·       Proficient in MS Office and CRM software;

·       Strong analytics skills;

·       Proven problem solving skills;

·       Charismatic with an ability to connect;

·       Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;

·       Minimum advanced English level.

 

 

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