Líder e Gestão
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Título: Local Account Management
Cidade/Estado: null / São Paulo
Scope of position:
To create a unique Expeditors customer experience through total ownership of an accountability to:
- Understand global customer´s profile, needs and expectations.
- Retain existing business and continuous pursuit of global business development.
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
Customer Retention and Development Manager
Job Expectations and Key Responsibilities
– Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
– Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
– Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
– Promote Expeditors marketing activities and customer events.
– Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends.
– Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.
– Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
– Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
– Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.
– Initiate value added solutions based on Expeditors service offerings and technology.
– Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.
· University or equivalent business qualifications;
· Proven work experience in Account Management (min 3 years mandatory);
· Own car, it will be necessary to make visits to customers;
· Knowledge of international logistics products and services;
· Proficient in MS Office and CRM software;
· Strong analytics skills;
· Proven problem solving skills;
· Charismatic with an ability to connect;
· Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;
· Minimum advanced English level.
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