Managed Services Consultant – São Paulo

Líder e Gestão


Título: Managed Services Consultant

Cidade/Estado: São Paulo / São Paulo


Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.The RoleVeeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. As a consultant of the Veeva Commercial Cloud product suite, you will join our Professional Services team providing post-product application consulting. You will focus primarily on the Veeva CRM application, but will potentially develop expertise across other Commercial products.The ability to travel domestically and abroad is required, (no current travel due to COVID).What You’ll DoProvide post-go-live administrative support for multiple clients.Tier 2/3 troubleshooting and how to’sConsulting on best practices and overall solutions based on requirements.Data imports and exports using APEX data loaderAd hoc training of end-users and administrators.Analysis and deployment of new product features.Maintenance of production and sandbox environments. Performing alignmentsCreating reports, dashboards, and list views.Interaction with Global Team in EnglishOngoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation.RequirementsExcellent verbal and written communication skills (Portuguese, English)Ability to quickly understand client requirements and needs and articulate potential solutionsExcellent organizational skills and ability to deal with competing customer prioritiesAbility to juggle and prioritizeBachelor’s degree or equivalent relevant experience.Proven ability to work remotely and independently in support of clientsTeamworkAbility to develop the long-term relationship.Advanced Excel SkillAbility to travel up to 20% (no current travel due to COVID)Nice to HaveExperience with the CRM pharmaceutical industryTechnical Salesforce experienceCustomer service or consulting experience with multiple client responsibilityVeeva CRM experience/knowledgeReading and writing SpanishSQL SkillsVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.Apply for this job



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