Mission Critical Customer Engineer – null

Líder e Gestão


Título: Mission Critical Customer Engineer

Cidade/Estado: null / null


Do you have a passion for data and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to secure their cloud-enabled solutions? Do you want to join one of Microsoft’s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.


As a Customer Engineer for Mission Critical customers, you will represent Microsoft, deliver onsite and remote services and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with SfMC customers. Also, acts as key technical leaders for the customer, primarily focused on proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

It’s your chance to: 

  • Act as the technical customer lead for proactive and reactive service delivery for mission critical customer accounts
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, CSAMs, DSEs and executive account management
  • Maintain strong relationships with customer contacts to ensure a successful customer experience
  • Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
  • Participate in proactive account management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
  • Work with support teams, account teams, and product engineering teams to ensure a streamlined customer experience.
  • Consistently apply “lessons learned”, model personal accountability, and teamwork.
  • Engage in meetings with customers and account teams to articulate service offerings.
  • Share knowledge through communities.
  • Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
  • Collaborate with Product Groups, Service Engineering and other technical teams within Microsoft
  • Available to travel within the LATAM region to conduct lifecycle related assessments and reviews, to ensure timely delivery (travel is up to 25%)
  • Qualifications

  • 5+ years of working experience with Microsoft Server products and implementation / deployment of Azure Cloud based solutions (architecture, design, deployment of ADLS, BigData, COSMOS DB)
  • Knowledge of Hadoop, Azure IaaS, High Availability, clustering, service resilience and distributed systems
  • Broad and depth skills on Azure Cloud Platform. Experienced in Azure Design Review and deployment, have knowledge of Azure IaaS, High Availability, Azure Virtual Machine, Clustering, service resilience and distributed systems
  • Candidates with Azure PaaS, Dev Ops, Azure Web Apps and Application Insights technologies will be preferable.
  • 5+ years, experience of SQL Server 2008/2012/2014/2016 products
  • Experience with DBA, design, Implementation, DB Analysis, SQL performance tuning and optimization
  • Experience with High Availability/Disaster Recovery solutions such as Failover Clustering, Database Mirroring, Always On, Availability Groups, and Replication etc.
  • Desirable experience with Databricks


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