Sea Logistics Customer Care Supervisor – Porto Alegre

Líder e Gestão

*NÃO ENVIE CURRÍCULO SEM TER O PERFIL SOLICITADO! SEU CURRÍCULO SERÁ DESCARTADO NESTE CASO.

Título: Sea Logistics Customer Care Supervisor

Cidade/Estado: Porto Alegre / Rio Grande do Sul

Descrição:

JOB DESCRIPTION You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

The Seafreight Customer Care Location Supervisor is responsible for implementing and managing Customer Care strategy on location level as well as continuously optimizing the customer service to provide customer excellence. He is leading the Customer Care Location Team to provide helpful information, answering questions, and responding to complaints. They’re the front line of location support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Your Responsibilities

  • Provide leadership and supervise the Customer Care Location organization
  • Support and ensure the implementation of a Customer Care strategy in location
  • Close cooperation with operations Seafreight for optimized customer experience
  • Supervise and distribution of the demand into the team
  • Actively managing interfaces and information / knowledge exchange
  • Focus on continuous improvement on processes and controls aiming for consistent customer centricity
  • Ensure customer retention engagement for Seafreight account portfolio, monitoring customer requirements and performance 
  • Implement and monitor KPIs into the team to measure customer satisfaction and continuous improvement 
  • Act and solve customer problems guide and developing the team
  • Focus on customer satisfaction through high level of service quality
  • Ensure service excellence by high level of forwarding and market knowledge
  • Ensure customer implementation into the team
  • Supports and help to implement company and sea logistic strategy
  • Monitor sea logistic target and monthly forecast of their branch
  • Revenue Management
  • Your Skills and Experiences

  • Business Administration (focussed on Foreign Trade), Supply Chain Management or compatible
  • Project Management Experience
  • Sea Logistics Experience
  • Customer Management Experience
  • Fluent English
  • Good Reasons to Join

    We form the world of logistics with a strong determination to connect people and products through innovative and sustainable logistics solutions. Every day, we do everything to meet the needs of our customers. Anticipating challenges and applying our visionary mindset, we move forward in global trade and come together as communities.

    About Kuehne + Nagel

    With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

    As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

     

    NÃO ENVIE SEU CURRÍCULO ANTES DE LER AS INFORMAÇÕES ABAIXO

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