Success Account Director – Rio de Janeiro

Líder e Gestão


Título: Success Account Director

Cidade/Estado: Rio de Janeiro / Amazonas


ABOUT USVTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.More than 2900 renowned companies of varying sizes and segments, with operations in 42 countries and in global expansion, have at VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.OUR CULTURETRUST TO BE TRUSTED: We believe with eyes closed and delegate responsibilities. To be trustworthy you need honesty, transparency and consistency in quality and performance. This is the great pillar of all relationships that involve VTEX within and outside the company. We’re trust-first.BUILD FOR COMMUNITY: It’s all about being ready to grow and reach new levels with others. Have a clear purpose, collective thinking and a flexible essence, and you’re building for community. We are global but we’re audacious enough to aim for the stars.BE BOLD: Boldness is about challenging the status quo and not being afraid to make mistakes or take risks. We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.ABOUT THE TEAM AND THE OPPORTUNITYOur Customer Experience team is the main interface between VTEX and its customers. We are looking for a quick learner who likes technology, wants to master the different scenarios of the VTEX platform, can develop creative solutions to our customers’ challenges and is always engaged in improving the customer-company relationship.JOB TO BE DONEThe Customer Success Manager (CSM) is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for VTEX. He/she ensures our customers are engaged with us, loyal to our brand and promoters of our products. He/she is the main point of contact between our customer and VTEX, being the customer’s voice internally. The CSM works with our support analysts, specialists and project teams to ensure technical needs are met. The CSM is an eCommerce expert, and will help our customers in the identification of opportunities and in the execution of their growth plan. IN THIS ROLE, YOU WILLParticipate actively in our clients’ strategic and growth plansDevelop joint business plans and lead health check pointsAdvocate internally for our customers’, influencing processes and product decisionsEstablish strong relationships with our customers’ middle to senior executivesWE WANT SOMEONE WHO HASHas a solid experience in various areas around eCommerce. Experienced in solving business problems and quickly picking up new tools or skillsBusiness savvy: to get close to customers, our Customer Success Manager needs to understand them — in particular, the mechanics of their businessAnalytical: a strong CSM should be able to unlock value from data in order to identify opportunitiesTech savvy: some level of “technical comfort” makes it a lot easier to understand the product and its potentialMature and has a high “emotional quotient”: patience, calmness under pressure, attentiveness (the ability to listen, rather than speak), empathy and a polite demeanor are a must for this role. The CSM has a high ability of developing strong business relationships. A strong communicator – both verbally and in writing An strategic thinker: the CSM must be able to see beyond the customer’s expressed needs and opportunities. He/she needs to understand the direction the market in going towards, and either support the client in finding the best ways to follow the market, or on how to lead change whenever possible.Able to work autonomously and has a very high level of energyAble to work with multiple cross-functional groups, including business and technical teamsFluent in EnglishWE EXPECT FROM YOUIt is not mandatory, but would be a plus:Experience in a mature/leading eCommerce player;Experience with JavaScript, CSS, HTML is a plus;Experience with Web Analytics;Familiarity with API Rest and Soap;Experience with backend development;Intermediate user of Microsoft Excel;Experience with Google Analytics;Experience with the VTEX platform is a plus._BENEFITS• Competitive compensation• Profit-sharing• Flexible work schedule• Food voucher (Flash)• Health, dental and life insurance• Child care assistance• Extended parental leaves• Gympass partnership (access to 2700+ gyms)• Language scholarship: 65% subsidies in English, Spanish and Portuguese courses• Free shipping on 1000+ VTEX stores_DIVERSITY AND INCLUSIONWe believe that inclusion inspires innovation and strong teams thrive inside diverse environments. We are committed to a hiring process that ensures equal opportunities for all, regardless of ethnicity, gender, disability, sexual orientation, gender identity or religion.VTEX continues to hire for all open roles, all interviewing and onboarding are done virtually due to COVID-19. Everyone new to the team and our current staff will temporarily work from home until it is safe to return to our offices.



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