Support Operations Lead – null

Líder e Gestão


Título: Support Operations Lead

Cidade/Estado: null / null


Support Operations Lead Posting Location : Location BR-Remote Posting date 4 hours ago(11/30/2021 8:04 AM) About the job The Red Hat Customer Experience and Engagement (CEE) team is looking for a Support Operations Lead to join us in Brazil. In this role, you’ll join the primary customer-facing support team in Red Hat. You will help us provide high-quality technical support to customers around the globe across all Red Hat technology lines. As a Support Operations Lead, you will manage day-to-day operational requirements, ensuring the support team meets the needs of our customers. We’ll also need you to be the connection between the technical support engineers and the support leadership team when it comes to customer escalations. What you will do Maintain a high level of customer-focus to guide customer satisfactionAct as a point of contact and as part of the support leadership team, for customer and internal escalationsFrequently interact with support associates, customers, or company leadership team members for matters that require cross-departmental collaborationFollow processes and operational policies in selecting methods and techniques for obtaining solutionsAssist with forecasting, workforce, and capacity planning, and regular operational reportingParticipate in the development, articulation, and deployment of operational initiatives to improve CEE support delivery and move to operational efficiencyProvide input to improvement programs to develop global support process and procedures across your region and co-ordination with other global support centresCollaborate with sales, services, engineering, product management, and support management when necessary to prioritize customer requests What you will bring Previous commercial experience in a customer service or technical support environment within a technology-oriented company or departmentProven ability to learn and apply new skills and processes rapidly and coach and mentor others around themDemonstrated team leadership experience with customer focus and service orientationSolid troubleshooting skills and passion for problem solving and investigationAbility to handle and prioritize multiple tasks and work under pressureAbility to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative, and making judgement calls is necessaryAbility to communicate courteously and effectively with customers, third party vendors, and Red Hat associatesFluent written and verbal skills in English Knowledge of support systems and tools is a plusAppreciation of and passion for open source software is a plus#LI-REMOTE About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future. Options ApplyApplyShare Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Read our complete Statement of Commitment to Diversity, Equity, and InclusionRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



1) Informamos que os conteúdos das vagas são de responsabilidade dos anunciantes, e não temos maiores informações que não estas já informadas.


2) Somos apenas um canal para veicular o mesmo.


3) Não fazemos qualquer tipo de cobrança e não aceite qualquer tipo de cobrança das empresas.


4) NÃO FORNEÇA DADOS SEUS ALÉM DO QUE CONSTA NO CURRICULO, e se houver qualquer suspeita de crime ou engodo por parte do empregador, NÃO COMPAREÇA NA ENTREVISTA E NEM FORNEÇA DADOS SEUS ALÉM DO QUE CONSTA NO CURRICULO até que você tenha informações que deixem você em segurança. Favor nos comunicar para removermos a vaga do portal e podermos tomar todas as medidas


Para se candidatar a esta vaga visite