Líder e Gestão
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Título: Systems Support Analyst
Cidade/Estado: São Paulo / São Paulo
Why Verifone? Verifone is looking for a Senior Manager/Architect to join our Global Deployment Engineering team. The Deployment team is chartered with ensuring Verifone products and supply chain systems are built from the start with frictionless deployment in mind. Frictionless deployment means that Verifone can seamlessly deliver unique device software configurations to our customers very quickly and efficiently with zero defects. The payment industry and the software configuration of our devices is rapidly evolving and becoming more complicated. Configuring device software requires programming of O/S components, applications, files, packages, configurable parameters, programable setting, passcodes, and security keys. In many cases, our end customers need unique configurations from device to device. Our deployment solutions need to support various forward and reverse logistics supply chain configurations involving both direct and indirect market channels. Our solutions need to support a range of supply chain configurations including factory direct, regional fulfillment & repair centers, 3rd party distribution channels, and over the air configuration at the end customer site. Enabling frictionless deployment in Verifone product designs requires the candidate have the ability to: work effectively with our global sales, product development, & operations teams as well as with our customers drive design for deployment concepts into product & software design implement business process change & system enhancements in how we capture & manage desired customer SW configurations enhance existing solutions that communicate with our devices to load device SW configurations leverage existing solutions that enable OTA configuration and management of SW of our devices in the field. Your Essential Responsibilities: As a System Support Analyst in Verifone you will: Implement software application in the production environment and monitor any impact caused by the version Support end-users with any application related issues Act proactively to minimize production impacts with any issues related with our applications Provide feedback to our development team regarding any improvement needed to reduce further issues incidences. Be an expert in our systems and applications and provide training to users when needed Maintain a software and hardware inventory for our systems . Your knowledge & Experience: Experience with SQL Server, including but not limited to queries, data analyze, performance monitor, etc. Experience with end user support for critical applications Experience with manufacture environment (which requires high availability for systems and applications) On-going or completed bachelor’s degree in any IT related area Basic understanding of network protocols (IP, DNS, Ports, etc.) Basic knowledge of Windows Server administration (services, IIS, schedule tasks, etc.) Basic LINUX administration skills Software development skills is a significant plus
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